How do I choose my size?

If you’re not quite sure which size is right for you, our size guides can help. For any additional questions, please Contact Us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

How long will it take for my order to arrive?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once processed (usually around 1 business day), you will receive an email notification with your tracking information.

In the case you need to return any items, unfortunately shipping fees are non-refundable.

How much is shipping?

$9.99 for standard shipping and $14.99 for express post.

In the case you need to return any items, unfortunately shipping fees are non-refundable.

How do I return or exchange my item?

At Louna we want you to be 100% happy with your product, so if you would like to return your item for a store credit or exchange for another item, please note the following:

- A return must be requested no later than 10 calendar days from the shipping date, after which products must be returned within 10 calendar days.

- Products must not be worn, washed, dyed, or altered and must have all original labels attached.

- Products must be returned in its original packaging.

- Package should only include items listed in that particular return packing slip. Products that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a credit or exchange. In these cases, the item(s) will be returned to you.

- Combined sets are not eligible for partial exchange or return.

To process a return please contact us at hello@lounaloungewear.com.au.

What payment methods do you accept?

Mastercard, Visa, Paypal

Where are your stockists?

Louna is currently online only, however we will be sure to let you know if anything changes!

What if I want to speak to someone?

Great! We love a chat (and a wine!).

Please contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

My item was a gift?!

Despite somebody’s lovely intentions does your gift just not fit quite right? Want to find something else to spend your nights in? No problem! We’re happy to exchange your item(s) for another product or a store credit. Email us your order number, post code of where gift was shipped, along with the name of the person the order was originally shipped to. This information can be found on your gift receipt/packing slip.

Need help? Contact Us and we will be happy to assist with your return. 

If you aren’t sure what you want, we can issue you a store credit that can be used online or in-store. That credit will never expire so you can take your time deciding what you would like instead.


What is special about bamboo?

Bamboo is a remarkably versatile product.

It is one of the fastest growing plants in the world, and once harvested can replenish itself within a year. Unlike other plants, bamboo does not need to be replanted after harvest, and instead regrows similar to grass. Additionally, it does not require extensive water, fertilisers or pesticides to facilitate its growth as it is naturally pest resistant. Bamboo also absorbs a substantial amount of carbon dioxide from the air, significantly more than cotton or timber and releases oxygen into the environment, assisting in improving air quality. This makes it a very environmentally friendly product.

As a fabric Bamboo is 100% natural and biodegradable, which provides peace of mind that it will return to the Earth leaving minimal environmental impact. Its eco-friendly production ensures Bamboo is a great natural solution for people with sensitive skin. It is more absorbent than cotton, helping to draw moisture away from the skin. It is also breathable and thermo-regulating helping you to stay comfortable in any all seasons.

Is your packaging sustainable?

It sure is! We focus on ensuring each step in our supply chain has a sustainable focus including the packaging your loungewear is delivered in. Each piece arrives in a Hero Packaging garment bag which is 100% compostable (including being Australian certified home-compostable and industrially compostable) meaning it is ready to be returned to the earth once its life it complete and there is zero waste. You can find more information on Hero Packaging and this great Aussie company here.


How do I wash and take care of my loungewear?

We get it, we are all busy and when it comes to washing, the sooner its done the better. HOWEVER, bamboo is not your everyday fabric, and while relatively low maintenance, bamboo fabrics best
maintain their unique attributes when well cared for.

For best results, wash your loungewear in cold to warm water (up to 40 degrees Celsius) on a gentle cycle with a gentle detergent. We recommend avoiding using bleach (including bleach within your detergent) as some bleaches contain chlorine which can cause materials to yellow.

Drying on your clothes line or on a clothes horse in the shade (not direct sunlight as this may cause colours to fade) is recommended however if you do need to machine dry, it is best to use a gentle cycle on the cool setting and until partially dry.

For extra protection, you can also place your Louna in a garment bag when washing.